Frequently asked questions
Everything you might want to know about playing free social games at NZ Play Arcade. Can't find an answer? Get in touch through our contact page.
Is the platform free?
Yes. Every game on NZ Play Arcade is free to play. There is nothing to buy, no deposits and no payments of any kind. It is built purely for entertainment.
Can I win real money?
No. There are no cash prizes and no real-money play. The coins, points and scores in our games are virtual only and have no monetary value. They cannot be bought, sold, exchanged or withdrawn.
Why do I need to confirm my age?
Our games are styled as social casino entertainment, so they are intended for adults aged 18 and over. We ask you to confirm you are 18+ before you enter. Your confirmation is kept on your own device only.
How are virtual coins or points saved?
Where it is useful, your progress and virtual totals are stored locally in your own browser on your device. We do not hold any account for you and nothing is sent to a server.
What happens if my coins or points run out?
Nothing to worry about — virtual totals are just a bit of fun. You can reset any game at any time and start fresh. Since there is no real money involved, running low has no real-world effect.
Do I need an account?
No. You can play every game straight away without signing up. We offer Register and Log in pages for the look and feel of a full product, but an account is never required to play.
Are the Register and Log in forms functional?
No. The Register and Log in forms are visual only. They do not create accounts, do not log you in and do not submit or store anything. They are there to demonstrate the layout of the experience.
Does it work on mobile?
Yes. The site and all three games are designed to work on phones, tablets and desktop browsers, with layouts that adapt to your screen size.
Are the outcomes random?
Game outcomes are generated for entertainment and many include an element of chance. They are for fun only, do not represent real gambling odds and are not connected to any real-money casino play.
How do I reset my local progress?
Each game has a reset or replay control. You can also clear all locally stored data for this site from the Cookie & storage page at any time.
How do I report a technical issue?
Head to our Contact page and send us a message describing what happened. We read every note and use it to keep the arcade running smoothly.
What if I am concerned about my gaming habits?
Please visit our Responsible play page. Although this site has no real-money play, we list New Zealand support services for anyone who is concerned about gambling or gaming habits.
Still have a question?
Contact us